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How do I listen to Music?
To play music on our site you need four things:
A sound card installed on your computer
Speakers that work properly
Netscape 4.0 or IE 4.0 or higher
Either RealPlayer or Windows Media Player

If you need help downloading the players click here for instructions. Once you have downloaded and installed a player, return to www.gmn.com. From the menu bar click Music Search, the player will appear as a pop-up window. Then choose a music selection.The player should automatically begin buffering the piece of music, this can take a few seconds. If you see the message "plug in not detected,"Make sure you have the right player selected, click Change Player at the top of the pop-up window. Now select the player you downloaded. Once the player screen reloads, try playing your selection again.If you are still encountering problems with your player, go to our Test Media Page, this page will check to see if the player installation is being recognized.If your player is not being recognized, it may be necessary to install it again. If the installation was incorrect or incomplete, a re-installation is the simplest solution.For more detailed information on specific player problems please return to our main FAQ page. Select the topic "Technical Help" and the sub-topic "Media Players" here you will find solutions for problems related to specific computer system set-ups.


Back to FAQ.
Audio clips stop and start intermittently, I see net congestion and buffering messages. Is there anyway to prevent this?
Unfortunately net congestion and buffering cannot be completely eliminated. It's caused by a variety of factors such as traffic on eitheryour local network or the Internet or connection speeds slower than our streaming speeds. To reduce the occurrence Read More

What players do I need to listen to music on your site?
To listen to music and view video clips, you'll need special software to be installed on your machine, Read More

How do I listen to Music?
To play music on our site you need four things: A sound card installed on your computer, speakers that work properly, Netscape 4.0 or IE 4.0 or higher and either RealPlayer, QuickTime or Windows Media Player Read More

I already have the RealPlayer on my machine, but you tell me that I don't!
Sometimes, if you have upgraded your browser AFTER installing the player software, the browser does not fully recognise that the player has been installed on your machine. Read More

How can I adjust the volume?
You can increase or decrease the volume through your system settings. For Mac users these controls are in the 'Monitors and Sound' control panel.PC users can access volume settings by clicking the gold speaker in the task bar. This gives you access Read More

Suddenly my player plug-in is not being recognized by the browser
My player worked before, now all of a sudden I'm seeing the  Read More

I have a player but still get plug-in not detected errors
There are a variety of reasons why you may be seeing this error message. However, many times these problems can be solved by downloading and re-installing the player. Read More

Are there special system requirements to download or use a particular player?
Each player has itís own requirements. To check the requirements of a particular player visit the web site of the playerís manufacturer. Read More

Do I need to pay you or another company for use of a Player?
No both of the players used for listening to audio on GMN are free. Read More

I'm using RealPlayer on my Mac but I keep getting error messages
If you are using either Internet Explorer 4.0 or 4.5 together with RealPlayer on the Macintosh you may encounter some problems. Read More

How do I add the GMN channel to my RealPlayer?
If the GMN channel is not already listed on your RealPlayer channel scroll list you can easily add it. Read More


Getting Started
If this is your first visit to Jazzplus.com and you are confused, you will find vital information here.

Technical Information
For technical requirements and help with problems with registration or cookies.

Shopping at JazzPlus.com
Information on the JazzPlus shop, credit cards, shipping, security and how to order from us.

Listening to Music
Help about your MediaPlayer, plug-ins and problems listening to our music.

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Music downloads, audio and video provided for personal, non-commercial use only and may not be re-distributed.

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