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My order is over-due
If you received confirmation that your order shipped but you have not received it within the expected timeframe you can email our shop support desk. Our policy is to wait 15 days before declaring a United States order lost. We wait 30 days for shipments outside the United States.

If you are not in the United States, you should check with your local postal or customs office, as many times an order is held there.

If your order has not arrived within these time frames, email: shop@gmn.com please include your order number and any other relevant information in the email.



Back to FAQ.
Checking the status of an existing order
You can check your order status at any time. You can access your shopping cart from any page on the GMN site. Read More

Will I have to pay customs on my order?
You may be subject to import duties and taxes, which are levied once the package reaches your country. Read More

I want more information about an artist or CD before I purchase it
The GMN shop has a range of features to help you make the best possible choice of CD. Look out for Listen links to hear tracks from the CD. Read More

What forms of payment do you accept?
We accept the following credit cards: Visa, Mastercard and American Express. Read More

Does GMN ship orders outside the United States?
Yes! We are pleased to offer international shipping for Shop orders. The least expensive option for international shipping is international airmail, however, other options are also available. Read More

What is your returns policy?
At GMN.com we want you to be completely satisfied every time you shop with us and so our Returns Policy is simple. Read More

Is it safe to use my credit card?
Yes, at GMN.com you are protected while you shop, so that you never have to worry about credit card safety. Read More

Can I place a phone or fax order?
GMN does not currently offer phone or fax ordering. However, we are planning on releasing a fax ordering facility in the near future. Stay tuned for further developments. Read More

My order is over-due
If you received confirmation that your order shipped but you have not received it within the expected timeframe you can email our shop support desk. Read More


Getting Started
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For technical requirements and help with problems with registration or cookies.

Shopping at JazzPlus.com
Information on the JazzPlus shop, credit cards, shipping, security and how to order from us.

Listening to Music
Help about your MediaPlayer, plug-ins and problems listening to our music.

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